The Origin of the Network Magic Repair Feature.
One of the funniest moments I have had during my time at Network Magic was when we brought in a couple of families to tell us about their home networking experiences.
We had one couple who got fairly detailed about how home networking has actually caused marital difficulties. In that particular household the poor soul who had the undesired role of home network IT Manager was a guy named Jim. Turns out that every time 'the Internet was down' his family members would call Jim at work and yell at him, blaming him for what turned out to be a router problem (remember the days of attaching a dime store I’m-away-on-vacation on/off light timer to the router & having it automatically power cycled at night?) Poor Jim was getting so beat up he was at his wits end.
When Jim and his spouse saw Network Magic for the first time, what was interesting was that it was not just Jim who was excited about having a software application monitor and fix his network. His spouse was most ecstatic because with Network Magic she could each now fix the problem on her own, and not constantly bug Jim with problems that were no fault of his own.
So we came up with a Repair feature:
Is your home network causing you marriage issues? The Network Magic doctor is IN.