My name is Julie and I’m a technical writer at Pure Networks, writing end-user Help and anything else that helps our users be successful with Network Magic. I’ve been working at Pure about 4 months.
I’m from a very large family, none of which are proficient computer users – seriously. I’m the relative everyone calls when they need to install software, troubleshoot why something won’t work, and anything else even remotely relating to their computer, and more recently, their Internet connection. It’s especially fun when my nieces and nephews know more than their parents, and have this worried look on their faces when I come over. They know that I can see what they’ve been up to on the family computers, even if their parents can’t. When I first started at Pure and was going through the existing online Help, I saw a topic about troubleshooting problems. One of the suggestions for solving the problem was calling a relative and asking for help. I just smiled.
Now I don’t mind helping out, but with six siblings, their spouses and kids, and various neighbors and friends, it gets to be a little much. On the other hand, when I’m writing the online Help for new Network Magic features, I imagine that one of my brothers is reading it. The best thing about Network Magic is it’s intended for people who aren’t computer gurus, but rather for people who have one or more computers, an Internet connection, a printer or two, perhaps a gaming system, and want some help with “making it all work.” And maybe without having to call a relative.
Currently, I’m updating the online Help, looking at existing information, and adding new information for our new features. Does anyone have any comments about the Network Magic online Help? Have you used it and successfully found the answers you needed? Are there other questions that you are curious about but don’t even know where to start? Well I am here to help! Ask away.